Passenger Service Agent (Trainee) – Coimbatore International Airport – AI Airport Services Limited

Passenger Service Agent (Trainee) – Coimbatore International Airport – AI Airport Services Limited

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AI Airport Services Limited (AIASL) – operating under the Ministry of Civil Aviation (MOCA) – is offering on-the-job training for the position of Passenger Service Agent (Trainee) at Coimbatore International Airport, Coimbatore.

This training focuses on passenger handling functions in Terminal, Ramp, and Cargo areas.

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Job Details

Detail	Information
Position	Passenger Service Agent (Trainee)
Organization	AI Airport Services Limited (AIASL)
Location	Coimbatore International Airport, Coimbatore
Training Period	Initial 11 months
Monthly Stipend	₹10,000/-
Work Schedule	6 days a week, 3-shift pattern (including night shifts)
Weekly Off	1 paid weekly off (paid if present for previous 6 days)
Leave	1 leave per month during engagement
Certificate	Certificate of Completion in Passenger Service (upon satisfactory performance)

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Job Profile & Responsibilities

1. Passenger Handling at Terminal & Ground Handling at Ramp:

• Check-in passengers and baggage
• Ticketing & Reservation
• Baggage Handling (Make-Up Area, Break-Up Area, Mishandled Baggage, World Tracer)
• Aircraft Loading/Offloading, Cabin Dressing, Cargo Manifesting and Handling
• Load & Trim function, Pre and Post Flight Documentation

2. Passenger Document Verification:

• Check visa documents and applicability before processing
• Address documentary discrepancies as per organizational procedures

3. Reservation Management:

• Create bookings and amend travel itineraries in reservation system

4. Customer Service:

• Handle customer complaints and concerns

5. Arrival and Boarding Management

6. VIP Guest Handling:

• Special handling for VIP guests

7. Shift Flexibility:

• Ability to work in all shift patterns, including night shifts

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General Conditions

• The engagement is on a purely temporary basis
• Selection will be based on personal interviews
• Aviation Institutes/colleges can apply by providing a list of candidates

How to Apply (via Institutes)

Aviation Training Institutes are requested to provide:

• List of candidates (name, age, qualifications, contact details) on company letterhead
• Institute details and documents of affiliations/accreditations along with company profile

Last date to apply: 17th April 2026

Contact method:

 Use the buttons below to reach the HR officer ✉️ Send Email (HR)

⚠️ Note: Applications are accepted only through aviation institutes/colleges. Individual candidates should contact their institute to be included in the candidate list. The WhatsApp option is provided for sharing purposes only.

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FAQ – Passenger Service Agent Trainee (Coimbatore International Airport – AIASL)

1. Which organization is hiring?
AI Airport Services Limited (AIASL) – operating under the Ministry of Civil Aviation (MOCA).

2. Where is the job location?
Coimbatore International Airport, Coimbatore.

3. What is the position?
Passenger Service Agent (Trainee).

4. What is the training period?
Initial period of 11 months.

5. What is the monthly stipend?
₹10,000/- per month.

6. What is the work schedule?
6 days a week in a 3-shift pattern (including night shifts) with one paid weekly off and 1 leave per month.

7. Will I get a certificate after training?
Yes, a Certificate of Completion in Passenger Service from AIASL will be provided if performance, appraisal, rating, and attendance are satisfactory.

8. What are the main responsibilities?
Passenger check-in, baggage handling, ticketing & reservation, document verification, customer service, boarding management, VIP guest handling, and ramp/cargo duties.

9. How can I apply?
Applications are accepted only through aviation training institutes. Individual candidates should contact their institute to be included in the candidate list. Institutes must send the candidate list to officer.hrsr@aiasl.in.

10. What is the last date to apply?
17th April 2026.

11. Who is the contact person?
Mr. Sudharsanan. T.V, Officer-HR, SR.

12. Is this a permanent job?
No, the engagement is on a purely temporary basis (trainee position).

13. Can individual candidates apply directly?
No, applications are accepted only through aviation institutes/colleges.