Programme Operations Project Manager

Job Overview:

The Programme Operations Project Manager will serve as the lead role within the India support structure, acting as the central operational anchor for the programme. This individual will be responsible for driving operational excellence, managing cross-functional coordination, and ensuring seamless delivery across deployment, finance, and contractor care functions.
The role will function as the primary operational interface between internal teams and the client, managing escalations, ensuring reporting accuracy, and building scalable processes while supporting the transition to a permanent US-based operational team.
This is a high-impact role requiring strong programme management capability, stakeholder management, and the ability to operate in a fast-paced, evolving environment. Programme Operations Managers typically oversee multiple workflows, standardize processes, and ensure alignment across teams to deliver business outcomes efficiently.

Key Responsibilities:
1. Programme Operations Leadership
• Act as the operational focal point for the programme, ensuring alignment across all workstreams
• Provide end-to-end oversight of programme operations including deployment, finance, and contractor care
• Drive execution of programme objectives while ensuring quality, timeliness, and efficiency
• Support the transition and scalability of operations as the programme grows
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2. Process Mapping & Standardization
• Map existing operational processes across deployment, finance, and contractor care functions
• Identify inefficiencies, gaps, and dependencies across workflows
• Design and implement standardized processes and SOPs for the Amazon programme
• Ensure consistency, scalability, and compliance across all operational activities
• Continuously evaluate and optimize workflows to improve performance and reduce operational risk
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3. Programme Reporting & Data Management
• Own and maintain programme dashboards, trackers, and reporting frameworks
• Ensure accurate, real-time visibility into programme performance, KPIs, and operational metrics
• Deliver regular reporting to internal leadership and client stakeholders
• Support ad-hoc data requests and analysis from the client and leadership team
• Leverage data insights to drive decision-making and continuous improvement
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4. Stakeholder Management & Coordination
• Collaborate closely with the US Account Manager and leadership team to align on programme priorities
• Act as the primary liaison between India operations and global stakeholders
• Ensure clear communication, alignment, and timely updates across all stakeholders
• Support client interactions by providing operational insights, updates, and solutions
• Build strong relationships to drive collaboration and programme success
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5. Team Oversight & Capability Building
• Oversee the India operational support team, ensuring effective workload management and delivery
• Provide guidance, structure, and direction to team members across different operational functions
• Monitor team performance, ensure accountability, and drive continuous improvement
• Support team development, knowledge sharing, and process adherence
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6. Escalation Management & Issue Resolution
• Act as the central escalation point for all operational issues and programme-related queries
• Identify risks, bottlenecks, and operational challenges proactively
• Drive resolution of issues through cross-functional collaboration
• Ensure escalations are managed efficiently with minimal impact on programme delivery
• Implement preventive measures to reduce recurring issues
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7. Technology & Automation Collaboration (Linnk Innovations Hub)
• Work closely with Linnk Innovations Hub to translate business and operational requirements into technical specifications
• Identify opportunities to automate manual processes and improve operational efficiency
• Support the design and development of reporting dashboards, tools, and systems
• Ensure alignment between operational needs and technology solutions
• Contribute to building scalable, tech-enabled programme