Technical Support Engineer

Job Summary:
We are seeking a proactive and detail-oriented Technical Support Engineer to monitor day-to-day transaction processing, identify and troubleshoot production issues, and ensure seamless application operations. The role involves incident management, transaction monitoring, data analysis, help desk support, and coordination with internal teams, DBAs, merchants, and other stakeholders. The ideal candidate should possess strong analytical, communication, and problem-solving skills, with the ability to work in a fast-paced production environment and ensure timely resolution of operational and technical issues.

Key Responsibilities:
Monitor production transactions and proactively identify issues, anomalies, unexpected failures, and performance bottlenecks.
Analyze incidents, perform initial troubleshooting, and escalate issues to the appropriate technical teams when required.
Report application, system, and transaction-related issues to development,