Job Overview
| Company | AMAZON |
|---|---|
| Job Title | CTK SVC ASSOCIATE |
| Last Date | 28-10-2026 |
Job Details
Amazon is hiring CTK Svc Associate (S) – MyHR Live Support Advisor
Job Type: Work From Home
Qualifications:
Bachelor's degree or Advanced Degree
Speak, write, and read fluently in English
6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Experience:
- 1+ years of contact center experience or customer service industry experience
Experience managing employee-focused processes (onboarding, benefits, investigations, training, talent management)
Experience handling confidential information and maintaining professionalism
Requirements:
Knowledge of Excel
Ability to prioritize, multitask, and operate efficiently under pressure
Department/Function: Amazon Centralized Time Keeping (CTK)/HR Contact Center
Key Responsibilities:
- Handle high volumes of contacts via phone calls, chats, cases, and tickets
- Resolve employee inquiries using documentation, standard operating procedures, and knowledge base articles
- Provide empathetic, personalized live support to build employee trust
- Respond promptly to urgent issues and make real-time decisions using critical thinking
- Consult and collaborate with partner teams on process changes and cross-functional issues
- Maintain performance metrics (handling time, first-contact resolution, customer satisfaction)
- Work Schedule & Flexibility: Adhere to set schedules in 24/7 operations, including evenings, weekends, and overnight shifts
- How to Apply:To Apply: Click Here
