Client Account Manager

About the Role

We are looking for a proactive and organised Client Account Manager to manage client relationships, coordinate digital marketing activities, and ensure the smooth execution of client projects. The ideal candidate should have excellent communication skills, a strong understanding of digital marketing, and the ability to manage multiple client accounts while maintaining high standards of service.

Key Responsibilities

– Act as the primary point of contact for assigned clients and maintain strong professional relationships.
– Understand client requirements, business goals, and marketing objectives.
– Coordinate with internal teams, including social media, SEO, content, design, and performance marketing teams.
– Plan, coordinate, and monitor the execution of monthly social media content calendars and digital marketing activities.
– Follow up with clients for content approvals, feedback, references, and required information.
– Ensure all deliverables are completed within agreed timelines.
– Monitor project progress and provide regular updates to clients.
– Prepare and share monthly performance reports, campaign updates, and project status reports.
– Identify opportunities to improve client satisfaction and grow existing accounts.
– Handle client queries, feedback, and concerns professionally.
– Ensure clear communication between clients and internal teams to avoid delays or misunderstandings.
– Participate in client meetings and prepare meeting notes and action points.

Required Skills & Qualifications

– Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
– 2–4 years of experience in client servicing, account management, or digital marketing.
– Basic to good understanding of digital marketing services, including SEO, social media marketing, content marketing, and paid advertising.
– Excellent verbal and written communication skills.
– Strong organisational, coordination, and multitasking abilities.
– Ability to manage multiple client accounts simultaneously.
– Good problem-solving and interpersonal skills.
– Proficiency in MS Office, Google Workspace, and project management tools.

Preferred Qualities

– Client-focused approach with a professional attitude.
– Proactive in following up and managing deadlines.
– Ability to work independently and as part of a team.
– Strong attention to detail.
– Comfortable handling client meetings, presentations, and discussions.
– Ability to manage expectations and resolve client concerns effectively.

Key Performance Indicators (KPIs)

– Client satisfaction and retention.
– Timely completion of deliverables.
– Effective coordination between clients and internal teams.
– Timely approvals and follow-ups.
– Quality of client communication and reporting.
– Growth and development of assigned client accounts.

Location: Kochi
Salary: As per experience and industry standards
Experience: 3 Years
Apply Now: Send your CV and writing portfolio to hr@titantechemirates.com

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