Customer Relations & Office Operations Executive

About the Role
Tech Aventure Infosolution LLP is looking for a Customer Relations & Office Operations Executive who will be responsible for handling customers, coordinating daily office activities, managing official communications, and supporting the smooth day-to-day operation of the office.
The ideal candidate should have excellent communication skills in English and Malayalam, a professional attitude, and the ability to coordinate effectively with customers, employees, and management.

Key Responsibilities

Customer Handling & Communication
• Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide appropriate information or coordinate with the relevant team.
• Maintain professional and friendly communication with existing and prospective customers.
• Follow up with customers regarding enquiries, quotations, projects, payments, and other requirements.
• Coordinate customer meetings and appointments.
• Escalate technical or project-related issues to the appropriate team members.

Office Administration

• Manage and coordinate the daily activities of the office.
• Ensure smooth coordination between employees, customers, management, and external parties.
• Maintain basic office records, documents, and administrative information.
• Coordinate meetings, appointments, and office schedules.
• Monitor general office requirements and communicate them to management.
• Assist management with routine administrative activities.

Email & Official Communication

• Check the company’s official email accounts regularly.
• Read, categorize, and prioritize incoming emails.
• Respond to customer and business enquiries professionally and promptly.
• Forward technical, financial, or project-related emails to the appropriate department.
• Maintain proper follow-up on important email communications.
• Prepare professional email responses, quotations, confirmations, and other business communications when required.
Internal Coordination

• Coordinate with the Development, Design, SEO, Digital Marketing, Sales, and Management teams.
• Follow up on assigned tasks and customer requirements.
• Ensure important customer communications are communicated to the concerned team.
• Assist in maintaining proper communication between customers and internal teams.

Required Skills

• Excellent communication skills in English and Malayalam – Mandatory
• Good telephone and customer-handling skills.
• Good email writing and professional communication skills.
• Basic knowledge of Microsoft Office / Google Workspace.
• Ability to manage multiple tasks and priorities.
• Good organizational and follow-up skills.
• Professional and positive attitude.
• Ability to work independently as well as with a team.
• Basic understanding of IT services and websites will be an advantage.

Preferred Candidate

• Previous experience in customer support, front office, office administration, receptionist, business coordination, or customer relationship management is preferred.
• Freshers with excellent communication and organizational skills may also be considered.
• Candidates from Kerala with strong Malayalam and English communication skills are encouraged to apply.

Key Qualities We Are Looking For

Customer Friendly | Professional Communication | Responsible | Organized | Good Follow-Up | Multitasking | Team Coordination | Positive Attitude
What You Will Do at Tech Aventure
You will act as an important communication point between customers, employees, and management, ensuring that customer enquiries are handled properly, emails are responded to on time, and the daily activities of the office run smoothly.
If you are confident in communicating with customers and enjoy coordinating people and activities, we would like to hear from you.