Helpdesk Associate – ITIL – NTT DATA Services – Coimbatore, Tamil Nadu, India

Company: NTT DATA Services

Location: Coimbatore, Tamil Nadu, India

Job Title: Helpdesk Associate – ITIL

Experience: Not specified

Job Details

IT Service Desk role providing support, guidance and training to end users across devices, applications and processes. The posting states that 24/7 rotational shifts apply and work from office is mandatory.

Minimum Qualifications

• Not specified
• technical troubleshooting knowledge and skills required

Skills

• IT service desk support
• customer service
• Windows 10
• macOS
• iOS
• Android
• Google Workspace
• Microsoft environment
• incident recording
• issue escalation
• troubleshooting
• system testing
• IT onboarding

Responsibilities

• Provide IT Service Desk support, guidance and training
• Record, update and promptly escalate support issues
• Support IT onboarding activities
• Work with internal IT teams on system testing, integration and maintenance
• Discover and evaluate new IT business tools
• Suggest and implement process and technology improvements
• Troubleshoot software and hardware issues across Windows, macOS, iOS, Android, Google and Microsoft environments

How to Apply

Apply through the official listing

Source: NTT DATA Careers

India; Coimbatore; ITIL; helpdesk; work from office; rotational shifts

Tamil Nadu