L3 Application Support Engineer

💼 Employment Type: Full-Time
Position: L3 Application Support Engineer
Rotational Shift – 24/7
Role Overview
We are hiring an experienced L3 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.

Key Responsibilities
Job Description
Key Responsibilities
Handle L3 production incidents and service requests
Troubleshoot .NET Core / REST API-based applications
Support AI/LLM integrations and model endpoint connectivity
Diagnose API failures, 403/authentication issues, and timeout/latency problems
Manage API keys, IP whitelisting, and access provisioning
Monitor applications using Azure Application Insights / Log Analytics
Support Dev/QA/Prod environments and release validation
Coordinate with L3, AI, and DevOps teams for escalations

Required Skills
L3 Application Support experience
Strong experience in .NET Core / ASP.NET Core application support
Experience supporting REST APIs and microservices
Azure App Services / Container Apps / AKS (basic exposure)
Azure AD / SSO troubleshooting
Log analysis & production incident handling
SQL for troubleshooting

Preferred
Exposure to AI/LLM-based platforms
Understanding of token-based API usage models
Azure certification (AZ-900 / AZ-104)
ITIL knowledge

Thanks