Product Specialist – Client Engagement

We are looking for a confident, customer-oriented and articulate Product Specialist – Client Engagement to develop a thorough understanding of our company’s products and conduct effective product demonstrations for clients and prospective customers.
The ideal candidate should be able to understand product features and functionality, explain them in a simple and structured manner, address client queries, and deliver an engaging product demonstration experience. The role requires close coordination with internal product, technical and business teams to ensure accurate product communication and a positive client experience.

Key Responsibilities
Develop an in-depth understanding of the company’s products, features, functionality, benefits and use cases.
Conduct product demonstrations, walkthroughs and presentations for prospective clients and existing customers.
Understand client requirements and demonstrate relevant product features to address their business needs.
Explain product functionality clearly to both technical and non-technical audiences.
Interact professionally with clients, understand their queries and provide appropriate product-related information.
Respond to client questions during demonstrations and coordinate with technical teams for queries requiring further clarification.
Prepare and maintain product demonstration materials, presentations, user guides and FAQs.
Coordinate with sales, business development, product and technical teams to ensure consistent product communication.
Gather client feedback, document feature requests and communicate relevant insights to internal teams.
Support client onboarding, product walkthroughs and basic product training, wherever required.
Keep updated on product enhancements, new features and changes in functionality.
Ensure a professional and engaging client experience throughout product interactions.

Required Skills and Qualifications
Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related field.
Excellent verbal and written communication skills.
Strong presentation and product demonstration skills.
Ability to understand product functionality in detail and explain it clearly to clients.
Good interpersonal skills and confidence in handling client-facing interactions.
Strong learning ability, analytical thinking and problem-solving skills.
Basic proficiency in PowerPoint, Excel and other presentation or collaboration tools.
Ability to handle client questions professionally and coordinate with internal teams when required.

Preferred Qualifications
1–3 years of experience in product demonstrations, customer engagement, client servicing, product support, pre-sales or a similar role.
Experience working with software products, SaaS platforms or technology solutions.
Familiarity with CRM tools, software applications or business process workflows.
Experience conducting online product demonstrations using tools such as Microsoft Teams or Zoom.