Team Lead – Sales & Operations

Key Responsibilities:

Lead and supervise the assigned Sales & Operations team.
Allocate and prioritize RFQs, customer requirements, and operational activities among team members.
Provide regular guidance, coaching, and mentoring to junior and mid-level team members.
Review team activities and ensure timely follow-up and closure of pending requirements.
Identify performance gaps and work with team members to improve productivity and quality.
Act as the first level of escalation for operational and customer-related issues.
Monitor open orders, supplier commitments, LTs, and customer delivery requirements.
Ensure proper coordination between Sales, Purchasing, Logistics, Finance, and other relevant departments.
Support the team in achieving business targets, improving order conversion, and maintaining customer satisfaction.

Required Skills & Qualifications:

Strong knowledge of aircraft parts sales and aviation aftermarket processes.
Experience handling RFQs, quotations, POs, procurement, and order execution.
Good understanding of aircraft parts conditions, certifications, and traceability.
Strong customer communication and negotiation skills.
Proven ability to manage and prioritize multiple requirements simultaneously.
Strong follow-up, problem-solving, and decision-making abilities.
Experience mentoring or supervising team members.
Good knowledge of ERP/CRM systems and aviation parts databases/platforms .
Strong ownership, accountability, and ability to work under pressure.