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Current: English
Company: KPMG Global Services
Location: Two, Bangalore, Karnataka, 560103, IN
Job Title: Team Leader
Experience: Minimum 5-7 years in an operational service delivery environment, with at least 1 year in a Team Leader role managing a small/mid-size team (>10).
Employment Type: Full time
Job Details
Responsible for delivering operational engagements by leading a team of Analysts and Sr. Analysts to provide exceptional client/customer experience efficiently and effectively.
Minimum Qualifications
- Bachelor’s Degree in Commerce.
Skills
- – Mandatory: Preferred background in Banking/Financial services industry, proven track record in Service Delivery and Global Operations, exposure to AML and KYC/CDD operations and/or wider banking operations with intermediate to Expert level knowledge of quality control procedures and regulatory standards. Good communication (fluency in English), inter-personal, relationship management, time management, organizational, planning, and problem-solving skills. Competent in Microsoft Office tools (Excel, Word, PowerPoint).
Responsibilities
- – Maintain Service Levels within productivity and quality-based outcomes by leading ~12 direct reports. – Protect client interests, comply with statutory regulations, and minimize potential operational risks. – Report issues of concern to Operations Support, Senior Leadership, and clients on a timely basis. – Ensure staff are well-trained and motivated
- flag resource challenges for recruitment backfills. – Provide day-to-day guidance, drive Global People Survey (GPS) action plans, and utilize Management Information (MI) reports. – Maintain policies, processes, and procedures documentation. – Initiate and support process improvements for higher efficiency.
How to Apply
Apply through the official listing
Source: KPMG Global Services Careers
India Jobs, bengaluru, kpmg global services, team leader, Experienced Jobs
Two, Bangalore, Karnataka, 560103, IN
Karnataka
