Wipro is Hiring for Associate Analyst

Job Details

1. Company Name: Wipro Limited
2. Job Position: Associate Analyst
3. Location: Pune, Maharashtra, India
4. Job Category: Technical Support / Customer Service
5. Mandatory Skill: Retail Banking (BA)
6. Experience: Not specified in the provided job description
7. Salary: Estimated ₹2.5 LPA – ₹4.5 LPA
8. Posting Date: October 21, 2026
9. Job Type: Not specified in the provided job description

Job Overview

Wipro is hiring an Associate Analyst in Pune, Maharashtra, to provide technical and process support to clients, particularly in the retail banking domain. The selected candidate will handle customer queries through calls and emails, troubleshoot problems, maintain accurate records, and resolve issues within agreed service timelines. The role requires good communication skills, a customer-focused attitude, and the ability to follow standard procedures. The candidate will also participate in product training and work with team leaders to improve service quality and operational performance.

Key Responsibilities

1. Handle customer requests through phone calls and emails professionally.
2. Record customer details and document the nature of reported issues.
3. Track customer queries, troubleshooting steps, and resolutions.
4. Resolve customer issues according to defined service-level agreements (SLAs).
5. Follow company processes and quality standards while handling transactions.
6. Use internal knowledge bases and FAQs to find suitable solutions.
7. Understand product features to provide accurate customer support.
8. Analyze call logs to identify recurring issues and prevent future problems.
9. Update customer self-help documents to improve resolution times.
10. Escalate complex or urgent issues to the team leader.
11. Explain product features and guide customers through step-by-step solutions.
12. Maintain accurate records of calls, emails, and customer interactions.
13. Offer alternative solutions when appropriate to improve customer satisfaction.
14. Follow up with customers to collect feedback and confirm issue resolution.
15. Participate in product training and continuous learning activities.

Eligibility Criteria

1. Candidates should have knowledge of retail banking, as specified in the mandatory skills.
2. Applicants should be comfortable handling customer queries and resolving service-related issues.
3. Candidates should be able to follow established processes and meet service targets.
4. Good verbal and written communication skills are important.
5. The exact educational qualification and experience requirements are not mentioned in the supplied job description.

Required Skills

1. Retail banking knowledge and awareness of banking processes.
2. Customer service and client relationship management.
3. Technical troubleshooting and problem-solving.
4. Clear verbal and written communication.
5. Email and telephone support.
6. Accurate data entry and record maintenance.
7. Issue tracking and documentation.
8. Time management and productivity.
9. Knowledge of service-level agreements (SLAs).
10. Attention to detail and quality compliance.
11. Ability to identify and escalate critical issues.
12. Adaptability and willingness to learn new products.
13. Teamwork and coordination.
14. Customer-focused thinking.
15. Professional communication and a courteous approach.

Why Join Wipro?

1. Work with a globally recognized technology services and consulting company.
2. Gain practical experience in customer support and retail banking operations.
3. Improve troubleshooting, communication, and problem-solving skills.
4. Access opportunities for product training and professional development.
5. Learn to work with structured business processes and service standards.
6. Build experience that can support future career growth in banking operations, technical support, and customer service.
7. Work in an organization that promotes continuous learning and career development.

Important Links

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