Telecaller

Employment Type: Full-Time
Location: Infopark Koratty, Thrissur, Kerala
Experience: 0–2 years
Work Mode: On-site / Hybrid, as applicable

About the Role

We are looking for an enthusiastic and communication-oriented Telecaller to join our team. The candidate will be responsible for making outbound calls, communicating with potential customers, understanding their requirements, and generating qualified leads for the business.

Key Responsibilities

Make outbound calls to prospective customers and introduce company products/services.
Understand customer requirements and provide relevant information.
Generate and qualify leads through telephone calls and follow-ups.
Maintain regular follow-ups with prospective customers.
Schedule meetings or demos for the Business Development/Sales team.
Maintain accurate records of calls, leads, follow-ups, and customer interactions.
Handle customer queries professionally and provide appropriate information.
Coordinate with the sales and business development teams to support lead conversion.
Achieve assigned daily/weekly/monthly calling and lead-generation targets.
Prepare regular reports on calling activities and lead status.

Requirements

Bachelor’s degree or equivalent qualification preferred.
0–2 years of experience in telecalling, customer support, sales, or business development.
Freshers with good communication skills are welcome to apply.
Excellent verbal communication and interpersonal skills.
Good listening and convincing abilities.
Basic knowledge of MS Office/Google Workspace.
Ability to handle targets and work in a fast-paced environment.
Positive attitude and willingness to learn.

Preferred Skills

Lead generation and cold calling
Customer relationship management
Sales communication
Follow-up and negotiation
Basic CRM knowledge
Malayalam and English communication skills

What We Offer

Professional and collaborative work environment.
Learning and career-growth opportunities.
Exposure to sales, customer interaction, and business development.
Performance-based growth opportunities.